Support

Your Bello can be shared with up to 4 users (accounts). Simply ask others to install the Bello app on their mobile phone and create their own account so that they can connect to your Bello device. They can follow the instructions below.

Instruction for other users: 

1. Install the  Bello app and create your user account
2. Make sure the Bello device is powered on, but not in belly fat scanning mode. 
   Important: If another user’s scan results screen is open in their Bello app, their Bluetooth connection will remain intact and you won’t be able to connect to the Bello device (even if they force close or leave the app).
   Make sure they tap the “Confirm” button to leave the screen so that you can pair and connect to the device.  
3. Connect to the Bello device from your screen and follow the rest of the belly fat scanning step

For accurate scanning:

1. We recommend scanning the same area of your belly regularly.
2. Sweat and object on your skin can affect your belly fat scan.
3. Please don't press the Bello too firmly, You just need to press it to the point where there is no gap between your Bello and skin surface.
4. Do not measure continuously after measuring while being fixed.

The Bello app can be synchronized to the Apple Health app & Google Fit app. We recommend that you upload your basic data onto the Apple Health app or Google Fit app before synchronizing your data to the Bello app. We are currently working on to partnering up with other health apps, so please stay tuned.

X pops up in a Bello usually when the measurement is wrong due to light interference.
Please make sure that the measurement parts of the Bello (bottom black) are all measured in contact with your skin (thigh possible).

No. Bello cannot power on while charging, so please disconnect your Bello from any power sources before powering on your device.

iOS
1. Setting > Bello
: Bluetooth on
2. Setting > Bluetooth
: Change the Bluetooth enabled button from off -> on (If in the on state, switch off and switch back on)
3. Setting > Bluetooth
: Delete Bello device from my device list (tap the “i” button to clear this device from details screen)

Android
1. Setting > Connection > Bluetooth > Unpair Bello
2. Try connect to Bello.

If you continue to experience any issues, please contact us at 

cs@olivehc.com  

Our Bello online mall has expanded its service locations from the US only to Canada, Europe (UK, France, Germany, Spain, Italy), New Zealand, Australia, Singapore, and Korea!

You can expect delivery of most items within 5-7 business days of your order.
Note: It can vary depending on the shipping methods (Express/ Economy)

COVID-19 Shipping Update
Please allow 5-7 business days to process your order due to additional precautions our fulfillment center is taking to keep themselves, and you, safe.

As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to maintain the highest standards of cleanliness and hygiene to keep our customers and employees safe and healthy. Additionally, we continue to monitor for government updates on new regulations issued on a daily basis and adapt as needed.

Start the return process within 30 days of receiving your item.
Product must be in new or unused condition, with all original product inserts and accessories.
Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
We inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.

*You should note that this return policy does not apply to Marketplace Seller products. For their return policy, please refer to the Seller’s individual policy.

When you purchased, we informed you about the import duties as shown in the picture below.

*International orders are generally subject to local import duties and taxes(Vat)
For specific information, please consult with your local government office.

Our team is working on improving Bello and its services.
We will discuss internally on this and try to reflect in the future. Please stay tuned for future updates!

Bello has FCC registered and CE Registered.

Bello is a product developed under the exclusive licensing of NIRS (Near-Infrared Spectroscopy) measurement technology. A comparative study that we ran at a major university hospital in South Korea confirmed a high correlation of 0.8+ between Bello scan results and abdominal CT (Computed Tomography) scan results. In addition, Bello measurements were strongly correlated with CT scans for subcutaneous and visceral fat.

Android’s policy requires users to enable both Bluetooth and location permissions in order to connect to any Bluetooth device. We cannot change our current connection protocols for Bello, since this is not our own policy.
Your location data will not be accessible to us.